We are looking for candidates for positions related to Customer Service for our global clients

Responsibilities
- Resolve Customer requests received via all mediums (phone, email, fax)
- Be the first point of contact for Business Customers
- Work with the new digital live chat channels (both through the website and the mobile application)
- Liaise between customers and supply chain departments in coordination of delivery process
- Communicate to customers order and delivery status and any changes in the confirmed and promised delivery dates, agreeing changes or cancelling the sales order
- Support in the resolution of delivery queries


Requirements
- Dutch Language Proficiency min. C1
- French Language would be an asset
- Bachelor degree preferred (Business related major) or equivalent experience
- Previous experience in Customer service or operations
- Possess a strong Customer service ethic and ability to understand, meet and champion the Customers needs
- Demonstrated communication and relationship building skills
- Demonstrate a willingness to be coached, showing an openness to feedback and performance improvement opportunities


What we can offer
- Attractive salary package
- Additional funds for trainings and certifications (ACCA, CIMA, CIPS, Lean Six Sigma)
- Complex medical care and individual life insurance
- Assistive technologies and reasonable adjustments for people with disabilities
- Non-monetary benefits (e.g. MultiSport Card, vouchers for cultural and free time activities, 12 sports sections, and many more)
- Energetic atmosphere at work
- Attractive relocation allowance available once relocating from another country