We are looking for candidates for positions related to Customer Service for our global clients


Responsibilities

- Be the first point of contact for Customers
- Resolve Customer requests received via all mediums (phone, email, fax) according to agreed service levels and service standards
- Provide assistance to customers in self-service mediums and assist customer to complete transactions
- Record and follow up all customer contacts in customer facing systems

Requirements

- very good German C1 and good English B2
- Higher education
- excellent communication skills
- strong customer focus
- Continuous improvement mind-set
- ability to deal with multiple tasks and work in a dynamic environment
- ability to cooperate efficiently in a team
- good working knowledge of MS Office tools and Outlook
- experience in using one of major ERP systems (e.g. SUN/ SAP ) will be an advantage


What we can offer

- Attractive salary package
- Additional funds for trainings and certifications (ACCA, CIMA, CIPS, Lean Six Sigma)
- Complex medical care and individual life insurance
- Assistive technologies and reasonable adjustments for people with disabilities
- Non-monetary benefits (e.g. MultiSport Card, vouchers for cultural and free time activities, 12 sports sections, and many more)
- Energetic atmosphere at work
- Attractive relocation allowance available once relocating from another country