2nd Line Support Engineer

Diebold Nixdorf Sp. z o.o. , Szczecin

2nd Line Support Engineer Miejsce pracy: Szczecin (zachodniopomorskie) Branża: - Informatyka/Administracja - Obsługa klienta/Call Center Umiejętności: - Service Desk - Client Service

Diebold Nixdorf is a world leader, delivering "connected commerce" solutions to millions of retail and banking sector customers. Almost each and every one of the world's 100 biggest financial institutions as well as most of the top 25 retail chains, takes advantage of our innovative technologies. And we are still growing.

We are currently looking for candidates for our Global Customer Care Center for the position:

 


Your tasks:

  • handle incoming requests from customers and 1st level agents
  • perform initial assessment, diagnosis and remote IT systems support
  • provide in-depth troubleshooting and resolution of hardware or software problems with the use of diagnostic tools
  • cooperate with other levels of technical support and field service engineers
  • escalate potential problems and complex incidents
  • observe technical or process problems and offer improvement suggestions

Requirements:

  • excellent communication skills in German
  • technical or IT background required
  • experience in a similar position desired
  • good manner in phone conversations
  • willingness to work in the shift system
  • pro customer attitude, excellent problem solving and analytical skills

We offer:

  • contract of employment (umowa o pracę)
  • trainings from the first day of work
  • international environment
  • practical use of foreign languages 
  • fresh fruit every Monday
  • 26 days of holiday regardless of seniority
  • self-development and growth within the organization through internal recruitment process
  • relocation package for people from outside of Szczecin



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