Sales Support with German

EY GLOBAL SERVICES (POLAND) SP. Z. O. O. , Wrocław

Sales Support with German Miejsce pracy: Wrocław (dolnośląskie) Nr ref.: WRO0019T Branża: - Obsługa klienta/Call Center - Sprzedaż Umiejętności: - Grafika 3D - grafika internetowa - Grafika - Grafika komputerowa - Grafika 2D - Gimp - grafika komputerowa - GIMP - grafika komputerowa - średnio zaawansowany

As a truly worldwide organization, EY Global Delivery Services spans all geographies, practices, service lines, sectors and competencies with deeply-integrated services.  With 24,000 people working from nine centers in five countries, GDS is online everywhere, helping deliver exceptional client service all the time; providing what you need, where you need it. 

EY GDS Poland has been in operation since 2011, supporting around 30 countries across 14 services in English and non-English languages. Join one of our innovative and highly skilled teams and gain valuable experiences that will last a lifetime.

Currently the center is seeking candidates for the position:

The opportunity

Working with notable clients, you will become a part of a Pursuit Team with possibility to make your mark. So whenever you are interested in being right at the heart of that challenge supporting the firm`s largest and most strategic business opportunities, this role is for you.

Your key responsibilities

You’ll work alongside clients and colleagues, supporting a great number of opportunities and add more value during the pursuit process by assisting with a number of defined activities.   To make that happen, you are likely to spend your time trying to understand the client’s needs and developing winning communication strategies that showcase EY’s credentials and creating compelling “Why EY” messages. If you’re flexible and ready to adapt to a constantly changing environment, there’s no better place to develop your skills.

Skills and attributes for success

Pursuits and proposals

  • Realizes projects for the Pursuit Team throughout the proposal, e.g., kick-off document, teambook realization, CV collection, data input, editing, collecting fee information and review of client presentations and proposals
  • Project management of pursuits at all the stages of the lifecycle of a pursuit such as qualify, response, etc.
  • Liaises with other members of the team such as in Creative Services and Business Support members and be the single point of offshore contact for the pursuit.
  • Demonstrates a connectedness with and understanding of other teams in order to bring solutions in cases of out of scope requests

Sales support

  • Assist our teams across areas to present our firm to gain new business.
  • Provide support to update the contents of our pursuits portal including generic proposals, service line presentations and workbooks based on input from the Pursuit Team
  • Help update client presentations and proposals with content from research and input from our teams

Leadership/operations

  • Interact effectively and maintain good rapport among a diverse group of team members, customers and colleagues, demonstrating tact and diplomacy
  • Demonstrate excellent customer service skills including telephone and e-mail support
  • Interact directly with the clients to capture first level requirements for the projects received through the work flow management tool, if required and create work requests in the tool. Also, handle and process work requests coming from any other source (e-mail).
  • Effectively handle routine tasks including follow-up and respond appropriately to unexpected situations, communicating the concerns to Pursuit Support leadership as and when required.
  • Responsible for invoicing, maintaining billing records, auditing work requests in work flow tool for billing, and producing routine and custom reports.
  • Strong analytical skills and the ability to meet tight deadlines which are essential for a fast-paced environment.
  • Demonstrate best work practices within department and among other teams.

Person specifications:

  • Excellent client-oriented skill
  • Attention to detail
  • Ability to work under pressure and to work on multiple projects and initiatives
  • Good communication skills (written and oral)

Job Requirements:

  • Education: International Business/ Marketing or related
  • Experience: Approximately 2+ years of related experience in pursuits and proposal responses. Should have established people management skills.
  • Communication skills: Excellent written and oral communication skill in English and German are essential as the role requires direct communication with international team members and clients.
  • Tools: Well versed in using MS Office

What working at EY offers?

  • Work in prestigious stable company
  • Contract of employment
  • Fair salary 
  • Relocation package
  • Participating in interesting projects  
  • Work in a professional, dynamic, truly global team
  • Development opportunities in international multilingual environment
  • Attractive social package (sport card, medical insurance, life insurance, wellness & spa program, sport events and many others)
  • Language courses
  • Our commitment to developing outstanding leaders starts with a promise -whenever you join, and however long you stay, the exceptional EY experience will last a lifetime
If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.
Make your mark. Apply now.





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