Customer Success Specialist with German

MicroStrategy Poland Sp. z o.o. , Warszawa

Customer Success Specialist with German Miejsce pracy: Warszawa (mazowieckie) Branża: - Doradztwo/Konsulting - Obsługa klienta/Call Center

The Role:

The MicroStrategy Customer Success Partner role was born out of the need to accommodate each customer’s unique set of requirements as they adopt MicroStrategy technology and solutions. This individual will manage a portfolio of customers who have implemented our technology solutions with the goal of increasing product usage and overall adoption. Beyond direct interaction with our customers, this individual will work with internal MicroStrategy business units to ensure customer needs are being met in a timely manner.

Your focus:

  • Develop strong customer relationships so that the customer is feeling as if they were partnering with MicroStrategy.
  • Being able to interact closely with all our customers on a wide range of topics to become their trusted advisor
  • Carry out regular health checks with all clients aimed to identify issues and concerns and work internally with several teams in addressing and resolving them.
  • Proactively work with customers making sure they all keep being successful and achieve even higher degrees of success in their daily operations.
  • Collaborate with Sales Account Management and executives to identify areas of solution expansion and adoption opportunities
  • Maintain daily activities in system of record, tracking interactions with customers (experience with preferred)
  • Develop technical understanding of all MicroStrategy products
  • Provide daily/weekly updates to manager on individual activity

Required skills and experience:

  • Fluent English and German
  • Ability to manage multiple, simultaneous, cross-functional work streams
  • Excellent communication skills, both orally and written are a must
  • Must possess an enthusiastic personality and foster a positive work environment
  • Client-focused attitude — a customer advocate
  • Self-starter with an ability to identify areas for improvement
  • Understanding of packaged application software implementation practices 

We offer:

  • Work in one of the fastest growing BI companies
  • Employment agreement with attractive benefit package (private medical care, sport and recreation program, life insurance). 

Please send your CV (in English) with reference to the job using:

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Pozostałe oferty MicroStrategy Poland Sp. z o.o.

Customer Success Specialist with German, Warszawa

Customer Success Specialist with German, Warszawa